My Account
Customer Complaint
If you have a complaint about our service or product, please do not hesitate to contact us directly (complaint@on.stardustcasino.com). Please include the word "Complaint" in the subject line and include as much detail of the complaint in the body of ...
Win-Loss Statement
Need win/loss information? We've got you covered, and you don't even need to speak with a member of our Customer Support team! You can view your win/loss amounts, limit history, and transaction history all in one place. First, click on your Profile ...
Transaction and Game History
Transaction History You can check your transaction history at any time. First click on your profile picture. Then select the Cashier tab. Finally, select "Transaction history." This will bring you to a page where you can review movement of funds in ...
Submitting Documents
Verification documents may be requested at various times while you maintain an account with Stardust Casino. These documents are requested not only to enhance the security of your account and to comply with the terms of our Know Your Customer ...
Casino Bonuses
You can keep track of all of your bonuses from your account. Click on the profile menu and then select Rewards and Bonuses. Active Bonuses To view your active bonuses, click Casino bonus - active. To see the full details of your bonus, click on the ...
Update Address
If you have recently moved or need to update your current address, you can send your request directly to our Security team at ON.Security@stardustcasino.com. In addition, please upload one of the following documents to your account: Rental Agreement ...
Manage Notifications
If you would like to add or remove notifications, such as receiving news and offers via email and SMS, or a notification of whenever you login, you can easily change these settings. First, click on your profile picture. Then, select the Information & ...
Update Security Questions
If you no longer remember your security questions or need to update your questions, you can easily do so. First, click on your profile picture. Then, select the Information & security tab. Finally, select "Security questions". Once on the Security ...
How do I add games to my ❤️Favorites?
If you have a game that you love, but hate searching for the game every time you go to play, you can simply add it to your❤️Favorites! Select the white outlined heart, at the bottom right of the game icon, and it will turn red. The next time you go ...
Reopen my Account
If you would like to reopen your Stardust Casino account, please send your request to Customer Support at Support@on.stardustcasino.com . With your request, please answer two (2) of the following questions: Wat is your last deposit amount and/or ...
I didn't authorize this deposit! What do I do?
If you suspect there has been unauthorized activity on your Stardust Casino account or any of your financial instruments, you should immediately contact our Security team at Security@on.stardustcasino.com with any information you have. You should ...
How do I reset my password?
Resetting your password only takes a few steps! 1. Start at the login page and click the forgot password link: 2. Enter your email address, You will be sent an email with instructions on how to reset your password: 3. Please follow the prompts in the ...