Technical Support
Trouble Submitting Registration Form
If you are on the second page of registration and the "Submit" icon is not lighting up for you, we recommend to try the following steps: Exit out of the registration form, then select "log in" and enter your email and password. The registration form ...
Games are not loading
If you are receiving a blank screen, or an error message, when trying to load one of the games, we recommend to try the following options: Desktop/Laptop Computers Refresh the browser you are using Try playing from a different browser such as ...
I accidently bet the wrong amount
At StarDust Ontario Casino, all bets are final. Once a bet has been placed, we cannot cancel, reverse, or void your bet. We highly recommend to double check each bet before pressing submit.
Stuck Game
If you are in the middle of a bet, and the game fails to complete itself, after logging out and logging back in, then it's possible you may have a stuck game. You might also see an error message when you reopen the game. When this occurs, please ...
Unable to play real money games
Ew! You hit one of those walls we hate to keep, but are required to do so as per the various regulations. You may be prevented from placing a real money wager in one or more of the following cases. You are not in Ontario Canada. You need to be ...
Game Disconnection
Ouch! Got disconnected in the middle of having great fun? What the duck! Don't worry. Most of our games have a save game state. This means that if you login once again, to your StarDust account, from the same device, the game will reload and resume ...